Last Updated: August 10, 2024

At Nutrixtend, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data, as well as the options available to you to manage your privacy preferences.

1. Data Collection

a. Information We Collect
We collect various types of information to provide you with the best possible service, including:

• Personal Information: When you create an account, place an order, or subscribe to our newsletter, we may collect personal information such as your name, email address, phone number, billing and shipping address, and payment details.
• Usage Data: We collect information about how you interact with our website, such as pages viewed, links clicked, and time spent on the site. This helps us improve our website and user experience.
• Device Information: We may collect information about the device you use to access our website, including your IP address, browser type, operating system, and device identifiers.
• Communication Data: We may retain records of your communications with us, including emails, phone calls, and customer service interactions.

b. How We Use Your Information
The data we collect is used for the following purposes:

• Order Processing: To process and fulfill your orders, including payment processing and shipping.
• Customer Service: To respond to your inquiries, provide support, and address any issues.
• Marketing: To send you promotional offers, updates, and newsletters, if you have opted in to receive them.
• Personalization: To tailor your experience on our website, including product recommendations and personalized content.
• Analytics: To analyze website usage and improve our services, products, and customer experience.

2. Data Protection

a. Security Measures
We take the security of your personal information seriously and implement a variety of measures to protect it, including:

• Encryption: We use Secure Sockets Layer (SSL) encryption to protect your payment information and personal data during transmission.
• Access Control: Access to your personal information is restricted to authorized personnel who need it to perform their job duties.
• Data Storage: Your information is stored on secure servers, and we regularly update our security protocols to protect against unauthorized access, data breaches, and other threats.

3. Opt-out Options

a. Marketing Communications
If you no longer wish to receive marketing communications from us, you can opt out at any time by:

• Unsubscribing: Clicking the “unsubscribe” link at the bottom of any marketing email you receive from us.
• Contacting Us: Emailing support@nutrixtend.com with your request to opt out of marketing communications.

b. Data Collection
If you prefer that we do not collect certain types of data, you may:

• Adjust Browser Settings: Modify your browser settings to limit the data collected through cookies and other tracking technologies.
• Contact Us: Request to have your personal data deleted or modified by contacting us at support@nutrixtend.com. Please note that some data may be necessary for us to provide services, and deleting it may affect your ability to use certain features of our website.

4. Cookie Policy

a. What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help us recognize your device and gather information about your preferences and interactions with our site.

b. How We Use Cookies
We use cookies for various purposes, including:

• Essential Cookies: These are necessary for the operation of our website, such as enabling you to log into secure areas and use the shopping cart.
• Performance Cookies: These help us understand how visitors use our website, allowing us to improve the user experience.
• Functionality Cookies: These remember your preferences and choices, such as your language or region, to provide a more personalized experience.
• Targeting Cookies: These are used to deliver relevant advertisements to you based on your browsing habits.

c. Managing Cookie Preferences
You can manage your cookie preferences through:

• Browser Settings: Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but please note that this may affect the functionality of our website.
• Cookie Consent Banner: Upon your first visit to our website, you will be prompted to accept or reject the use of cookies. You can change your consent preferences at any time.

5. Privacy Settings

a. Managing Your Data
We offer various options for you to manage your privacy settings and data sharing preferences:

• Account Settings: You can update your personal information, communication preferences, and data sharing settings by logging into your account on our website.
• Data Access Requests: You have the right to request access to the personal data we hold about you, as well as to request corrections or deletions. To make such a request, please contact us at support@nutrixtend.com.
• Privacy Policy Updates: We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website indicates your acceptance of any changes.

Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

Nutrixtend/Balancebite Nutrition LLP
Email: support@nutrixtend.com
Phone: +44-795-558-9595, +91-921-430-9598
Address: 121 High Road, N2 9ED, London, United Kingdom

Address: P. No.- 9, Sh. No.- 1 Ram Nagar Colony, Vanasthali Marg, Sindhi Camp, Ashok Nagar, Jaipur – 302001 Rajasthan, India